Delivery times

Once we receive your order we aim to process and ship the same day Monday - Friday, at busy times i.e. sale times and in the lead up to Christmas we will aim to process and send within 48 hours. If you place your order on a weekend or public holiday, your order will be processed on the next working day.

• Domestic (NZ) Deliveries are made by NZ Post, they aim to deliver within 3-5 days, slightly longer if you live rurally. These time frames may extend at times of high demand.
• Saturday Deliveries can be requested on items ordered before 10am Thursday - this option is located in the cart and carries a surcharge of $8.00. Not available on Rural deliveries.
  
  
• International Deliveries are made by DHL they aim to deliver:
• Australia 2-3 days
• Rest of World up to 20 days
  
  

These time frames may extend at times of high demand. 

Sustainability

At Moko Pounamu we take our commitment to the planet seriously. That's why we proudly partner with DHL Express, utilising sustainable aviation fuel (SAF) via the GoGreen Plus service to deliver your orders.

By investing in sustainable aviation fuel, we actively reduce the CO2e emissions associated with our shipments, minimising our carbon footprint. We believe it's our responsibility to do what's right for the planet, and we want to empower our customers to make a positive impact too. Thank you for choosing Moko Pounamu and joining us in making a difference for our planet.

Tax

When you purchase from overseas (anywhere outside of New Zealand) the website prices are exclusive of GST, items may be stopped upon import and local taxes applied, these taxes become the responsibility of the purchaser to pay. This is a standard practice that applies to all imports/ exports when local taxes have not been paid in the country of origin.